Refund Policy


Refund Policy

Overview

The refund policy outlines the requirements for returning items to receive a reimbursement. The procedures and regulations for receiving a refund may differ. You can usually find specific information on your itinerary or booking confirmation email. Your available refund options will depend on the guidelines, which could entail reimbursement to your original payment method, an airline credit, rewards, or coupons. In some cases, a combination of these choices may be offered.

Our goal at www.travelflairz.com, as a company of Almar International Limited, is to ensure that our customers have a seamless and transparent booking experience. This also includes the procedures for changing, canceling, or obtaining reimbursements for flights, accommodations, and other travel reservations booked through our site.

Currency and Pricing

When considering a purchase, it is important to consider both the exchange rate and the total cost beforehand. The booking prices, listed in United States Dollars (USD), may fluctuate depending on availability, demand, and peak travel times (e.g., holidays). The final cost will be confirmed upon receiving payment and is susceptible to change without prior notice due to their dynamic nature.

Cancellation Fees and Refunds

  • Flight Refunds: U.S. airlines adhere to federal laws and regulations regarding refunds. The Department of Transportation’s website provides details on refund procedures. Refund eligibility depends on factors such as how the ticket was booked and the time elapsed since purchase.
  • Cancellation After 24 Hours: Refunds are not available for cancellations made after 24 hours from booking. However, some airlines may offer future credit, valid for up to one year for the original passenger, depending on their policy.
  • Non-Refundable Items: Certain discounted airfares, confirmed hotel extensions, and unused portions of reservations after the journey begins are not eligible for refunds.

Flight Cancellations and Delays

  • Cancellation: Passengers may receive a full refund or future credit based on the airline’s policy.
  • Significant Delays: Passengers may request reimbursement depending on the delay's length and circumstances.
  • Class Downgrades: Travelers downgraded to a lower class of service will receive compensation for the fare difference.

Additional Fees and Services

Travelers are entitled to reimbursement for additional services not received due to cancellations or delays, such as baggage fees, seat upgrades, or Wi-Fi.

Modifications and Liability

Modifications to reservations are subject to airline fare rules and fees, except for involuntary changes. www.travelflairz.com applies a $50 modification fee. Liability for damages, including data loss, personal injury, or property damage, is limited to service reissuance or cost reimbursement.

Obtaining Receipts and Documentation

  • Itinerary Page: Receipts can be printed from the itinerary page. For tax purposes, contact the relevant travel provider (e.g., hotel, airline).
  • Hotels: Payments made directly to properties will provide receipts upon check-out.
  • Car Rentals: Rental companies issue detailed receipts upon vehicle return, outlining all fees and taxes.

Secure Payment and Information

Payment security is a priority. www.travelflairz.com uses SSL technology to safeguard your personal information. Confirm SSL protection by ensuring the URL begins with .

Payment and Refund Policies

Card Security

To ensure the security of your card, we verify its 3- or 4-digit ID number with each transaction. This code is usually found in the signature box for most cards and above the credit card number specifically for American Express.

Adding a Card

When making your booking, be sure to choose a payment method at checkout. Opt for the credit card option and conveniently save your card details for any future bookings by selecting the box below.

International Transaction Fees

An international transaction fee may be imposed if your reservation is made from a different country or if your card's issuing bank is located outside of the country.

Failed Transactions

There could be several factors that prevented your payment from going through, such as a decline or being unsuccessful.

  • Ensure sufficient funds in your account by checking your balance or contacting your card issuer.
  • Use an alternative card if necessary.
  • Verify that all payment details, including billing address and card expiration date, are correct.
  • Confirm that your selected payment method is accepted on the checkout page.
  • Contact your card issuer if there is a technical issue or unusual activity detected on your account.

Mysterious Fees

If you come across an unfamiliar fee, consider these potential scenarios:

  • Changes to your original reservation may incur additional fees.
  • When using "Pay Later," the provider may place a hold or require a deposit before check-in.
  • International transactions may result in extra fees.
  • Additional amenities (e.g., minibar or Wi-Fi) may appear on your final bill.
  • Late check-in or check-out may incur extra charges.

Billing and Refund Timelines

Refund processes may take up to 24 hours for completion, with your bank or payment service taking up to 7 business days for credit release. Processing times for third-party refunds, such as airlines or property owners, may vary.

For assistance, contact our representative or wait for the confirmation email detailing your refund timeline.

Payment Deferral Policies

Hotels

Certain hotels allow reservations with payment upon arrival or departure. Your booking confirmation will outline the estimated payment due at check-in or check-out, including any additional fees or taxes.

Car Rentals

Reserve your rental car without upfront payment. At pick-up, the driver must provide a valid credit card, which will include a deposit hold. Contact the rental company to confirm payment options for "Reserve Now, Pay Later" bookings.

Cruises

For cruises booked more than 60 days in advance, only a deposit is required. A confirmation email will provide the remaining balance and payment methods.

Contact Us

If you have inquiries about our Refund & Cancellation Policy, please reach out through the following:

Almar International Limited
Unit-S, 1/F Mau Lam Commercial Building,
16-18 Mau Lam Street, Jordan, Kowloon, Hong Kong, 999077
Email: support@almar.hk
Phone: +1-804-872-3061

Travel Assistant